Return and Refund Policy

Return & Refund Policy:

We want you to feel good about what you put on your skin. If you’re not completely satisfied with your purchase, we’re here to help.

Returns:

If you're not completely satisfied with your skincare products, you may request a return within 30 days of receiving your order. To initiate a return, please email us at info@earthandsoulbeauty.com with your order number and reason for return.

Returned items must be:

• In original condition and packaging

*Customers are responsible for return shipping costs unless the product was damaged or incorrect.

Refunds:

Once we receive and inspect your return, we’ll issue a refund to your original payment method. Please allow 5–10 business days for the refund to reflect in your account.

* Please note: Original shipping fees are non-refundable.

Non-Refundable Items:

The following items are final sale and not eligible for return or refund:

• Gift cards

• Beauty tools/ Beauty Cloths (for hygienic reasons)

• Items marked as final sale

*Thank you for understanding that these items cannot be restocked or resold once opened or used.

Damage or Incorrect Orders:

If your order arrives damaged or you received the wrong item, please contact us within 7 days of delivery. Email us at info@earthandsoulbeauty.com with your order number and a photo of the issue—we’ll make it right.

Thank you for choosing Earth and Soul Beauty for your skincare needs.

We’re honored to support your journey toward healthier, radiant skin.